Making Sense of Employment Law
Conflict at work has many causes and can take many forms. It may be two workers who simply don’t get on or a grievance by an individual against their manager. It can also be rivalry between two teams, or a general lack of co-operation and trust between employees and management.
Some signs of conflict may be visible, such as a heated exchange between colleagues, or a meeting between management and employee representatives that turns into a "stand-off".
However, not all conflict is obvious and some people may hide their feelings as a way of coping with a problem.
Causes of conflict
- Poor management
- Inadequate training
- Unclear job roles
- Poor work environment
- Unfair or inconsistent treatment
- Lack of equal opportunities
- Poor communications
- Bullying and harassment
Symptoms of conflict
- De-motivated staff
- Employees making derogatory comments about each other
- A fall in productivity
- An increase in customer complaints because people aren’t co-operating
- Increased sickness absence
How to managing conflict
- Have a quiet word
- Investigate the problem informally
- Use internal procedures - for example, deal with grievances promptly and fully
- Train managers and supervisors
- Use a skilled mediator
- Improve the way you communicate and consult with employees
- Form working groups or staff councils
- Get outside help
Contact us if you have any questions or would like further information.
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